|
Products
|
Basic Call Management System Reporting Desktop
(AVAYA)
|
Avaya Basic Call Management System Reporting Desktop helps small and mid-sized businesses gain operational efficiency, reduce costs, and improve customer satisfaction for customer contact centers and call centers. Visit avaya.com for details.
View Details
|
|
Call Management System
(AVAYA)
|
Avaya Call Management System provides the information and call management software customers need to monitor and analyze the performance of their call center operations.
View Details
|
|
|
|
IQ
(AVAYA)
|
Avaya IQ is a reporting and analytics platform that consolidates real time data from Avaya contact center solutions and enterprise business resources to deliver reports for management.
View Details
|
|
NICE Call Recording and Quality Monitoring
(AVAYA)
|
NICE Insight Interactions solutions for business intelligence and performance management are designed to support call centers and contact centers. Capabilities include digital recording, capture and storage of customer interactions, quality monitoring and interaction analytics. These solutions help organizations deliver results for quality assurance and work force management.
View Details
|
|
|
|
Operational Analyst
(AVAYA)
|
Avaya Operational Analyst is a complete operational performance reporting and contact center analytics environment for multichannel contact centers. With this call center software, call center managers have access to information to support decision making. It is an important call center management tool.
View Details
|
|
Verint Call Recording and Quality Monitoring
(AVAYA)
|
The Verint ULTRA unified platform offers contact center recording and analytics. ULTRA captures and mines customer interactions for critical business insights, then automatically delivers them to decision makers across the organization.
View Details
|
|
|
|
Witness ContactStore
(AVAYA)
|
Witness ContactStore is a software-based IP call recording product designed for the recording needs of small to large-sized businesses and contact centers that have either traditional or IP endpoints.
View Details
|
|
Witness Quality
(AVAYA)
|
Witness Quality for Communication Manager is an IP-based selective recording solution that offers enterprises the ability to record customer interactions, evaluate agent performance, and use those evaluations to prioritize targeted training and provide best practices feedback.
View Details
|
|
|
|
Witness Workforce Optimization
(AVAYA)
|
The Impact 360™ Workforce Optimization (WFO) Package from Witness Systems powered by Avaya is a complete workforce optimization solution for the operational effectiveness of contact centers and call centers.
View Details
|
|
|
|
Solutions For:
