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Products
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Business Advocate
(AVAYA)
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Business Advocate offers contact center managers and customer service executives a new methodology for intelligently automating alignment of enterprise objectives with agent and management performance as well as customer needs.
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Call Center
(AVAYA)
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Avaya's Call Center solution is built on proven and innovative automatic call distribution (ACD) technology that offers a suite of resource selection and call routing software designed to boost call center productivity.
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Computer Telephony
(AVAYA)
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Avaya Computer Telephony is the CTI server software that integrates voice and data between the customer's Communication Manager Server and their business application environment on a Windows server.
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Contact Center Express
(AVAYA)
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Computer Telephony Integration CTI from Avaya supports multi-channel contact centers that use voice, email, web chat and SMS messaging. Designed for medium businesses, it is cost effective and easy to implement.
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Customer Interaction Express
(AVAYA)
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This comprehensive multi-channel communications suite for midsize businesses integrates voice, e-mail, fax and SMS communication channels into a single contact center solution.
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Customer Service Editions
(AVAYA)
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Avaya Customer Service Editions is a full-service contact center solution with software, applications, and components for operating and managing a customer call center. Essential, Standard, and Advanced editions offer different configurations and capabilities.
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IP Agent
(AVAYA)
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IP Agent is a PC-based softphone application for improving agent productivity in call centers, remote offices and work-at-home agents.
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Interaction Center
(AVAYA)
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Interaction Center is multi-channel contact management software for a call center or contact center that supports voice, email, and web chat.
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Network Routing
(AVAYA)
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Provides a network pre-route solution for customers who desire call-by-call routing from US service provider networks to their distributed call centers to optimize their ability to enhance customer satisfaction, improve agent productivity, and reduce operational costs.
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Solutions For:
