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ProductCenter
AVDS's Catalog: Avaya: Contact Center Software: Reporting and Analytics
Categories
Workforce Optimization
Helps businesses balance efficiency and effectiveness by using the contact center as a strategic resource
Products
Call Management System (AVAYA)
View Details Designed for businesses with complex contact-center operations and high call volume, Call Management System is a database, administration, and reporting application to help businesses identify operational issues and take immediate action to solve them


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Contact Analyzer (AVAYA)
View Details Contact Analyzer provides detailed, flexible, customizable contact center reporting that complements Avaya Call Management System summary level reporting.


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IQ (AVAYA)
View Details The IQ reporting and analytics platform consolidates real-time data from Avaya customer-service solutions and enterprise business resources, to deliver insights into both customer and agent activity.


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Operational Analyst (AVAYA)
View Details The Operational Analyst software environment allows multi-channel contact centers to analyze performance data¿both real-time and historical information¿across multiple sites and vendor platforms.


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