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Products
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Avaya one-X® Agent
(AVAYA)
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This application gives contact center agents the tools they need to be more productive, whether they work at corporate headquarters, at branch offices, or from their homes.
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Business Advocate
(AVAYA)
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Business Advocate manages all voice, email, and Web chat interactions via a single universal queue, intelligently routing customers in real time to the best agent for their needs.
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Call Center
(AVAYA)
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The Call Center suite of call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity.
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Contact Center Express
(AVAYA)
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The Contact Center Express software suite allows mid-sized organizations to equip their contact centers with multi-channel communications capabilities¿so they can accept incoming communication and respond to customers using phone, email, text, and instant messaging.
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Customer Service Editions
(AVAYA)
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Customer Service Editions combines industry-leading Avaya call-processing software with a range of additional capabilities. Three packages give businesses immediate, fully enabled contact center capabilities, with flexibility for future growth.
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Interaction Center
(AVAYA)
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The Interaction Center software suite provides enterprise-class control of contact-center communications across multiple channels: voice, video, email, Web chat, and IP telephony.
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Proactive Contact
(AVAYA)
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Proactive Contact software gives contact centers the capabilities they need to preview, initiate, and track outbound communications.
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