Avaya small-to-mid market customers have an increasing need for gaining center efficiencies and reducing costs. Call center data that is obtained quickly and easily is critical to that end. Improved center management tools will lead to more efficient operations, satisfied agents, and increased customer satisfaction. BCMR Desktop software will give supervisors the real-time and historical data that they need. New customers will view BCMR Desktop software as a highly functional, low-cost, MIS solution that can be included with the overall call center package. Existing customer's will like the improved historical downloads and enhanced reliability.
Designed with the small and mid-size customers in mind, Basic Call Management System Reporting (BCMS) Desktop helps gain operational efficiency and reduce costs for call centers. With easy-to-access data and management tools, this Avaya product will also improve agent and customer satisfaction. And it gives supervisors the real-time and historical data that they need to effectively manager their centers. For new customers, BCMR Desktop software offers a highly functional, low-cost solution that can be included with the overall call center package. Existing customer's will like the improved historical downloads and enhanced reliability.
What's New With This Release
This release optimizes its capabilities by taking advantage of
- The latest call processing software such as the MultiVantage and Communication Manager series
- Updates of third party software (Office 2000, Access 2000, Windows 2000 Professional Service Pack 4, Windows XP Professional Service Pack 2 and Windows 2003 Server)
- Multiple languages including Brazilian Portuguese, Latin American Spanish, Dutch, Italian, French, German, Japanese, and Simplified Chinese
Business Benefits
• Expanded real-time displays allows managers to more easily visualize what is happening in their call centers take appropriate action. • Client server environment enables up to 10 users to monitor real-time data and to access historical data via a single switch connection to enhance operations. • Report scheduler supports custom reporting and data analysis with flexible print scheduling and exporting of historical data to spreadsheets such as Lotus 123 and Excel. • Sharing of real-time data is easy with wallboards that can be "daisy-chained" with different data to multiple positions. • Improved performance, maintenance, and reliability via regular software enhancements.
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