Avaya Application Enablement Services provides an enhanced set of telephony APIs (Application Programming Interfaces), protocols, and Web Services. Application Enablement Services makes the full-functionality customization capabilities of Avaya communication solutions accessible by corporate application developers, third party Independent Software Vendors (ISVs), Authorized BusinessPartners, and Systems Integrators.
What's New With This Release
Application Enablement Services 4.2 introduces two major elements. Support for the IBM Lotus Sametime environment, including click-to-call and other telephony features, is added. Also, Enterwise Wide Licensing, so that users have the ability to deploy licensing across multiple servers that they have depolyed, is added.
Business Benefits
• Improve worker efficiency and productivity by eliminating manual dialing and driving all communication operations to a single desktop interface (i.e., Microsoft OC or IBM Sametime client). • Leverage Web Services interfaces to more efficiently develop and integrate applications for business solutions. • Favorably impact Total Cost of Ownership with the latest IP-based call recording solutions. • Utilize a secure, load-balanced, and redundant communication link to Avaya Communication Manager to increase uptime for critical applications and lessen disruptions. • Discover new levels of support from Avaya via the Avaya DevConnect Program. For enterprises looking to create their own applications, we provide Software Development Kits (SDKs), training, tools, documentation, and developer support.
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