Contact Center On Demand, based on Avaya Call Center Elite, allows businesses with as few as 30 agent stations to deploy rich contact center functionality previously available to only large enterprises. The on demand solution, sold through channel partners such as Service Providers and Avaya BusinessPartners, is a flexible, modular suite of applications delivered in a hosted model. On Demand provides businesses a menu of functionality choices, from basic inbound call center to fully functional multi-channel contact center with Avaya advanced applications. All platform hardware and software is housed in a secure data center that is monitored and managed 24 X 7 by certified experts. Functionality is delivered from the data center over a WAN connection on a per-seat, per-month basis.

What's New With This Release
Premiering May 2006, Avaya Contact Center On Demand enables businesses with as few as 30 agent stations to leverage market-leading contact center applications in a per-seat, per-month subscription model with virtually no upfront capital expenditure. Features such as skills-based call routing, full-function interactive voice response (IVR) technology with natural language support helping end customers/consumers serve themselves, and integrated voice messaging are just some of the advanced options available. Includes:

• Integrated IVR Solution
• Voice Messaging
• Reporting Functionality

Business Benefits

• No Major Capital Expenditure: No need to purchase, manage and maintain your own equipment.
• Scalability: With the usage-based hosted model, you can cost-effectively scale the solution as needed to meet seasonal needs or growth requirements.
• Predictable, Manageable Costs: With a usage-based, predictable monthly charge, you pay only for the capabilities you need and the agents you have plugged in.
• Enhanced Productivity and Customer Service: Multi-channel contact management applications help to deliver real-time customer information, regardless of contact medium, that is universal and up-to-date for every contact.
• Reduced Operational Expenses: The centralized hosted model can reduce operating costs, compared to housing and managing a solution in house.  IT staff can focus on other solutions to drive the business forward.

FEATURES

• Contact Center On Demand Functionality