Avaya Computer Telephony is the CTI server software that integrates voice and data between the customer's Communication Manager Server and their business application environment on a Windows server.

Avaya Computer Telephony can now be configured to function in different firewall environments both Client Side and PBX Side. This feature provides increased security for customers.

Avaya CT now supports Active Directory Authentication.

Business Benefits

• Avaya developed, branded T-server middleware with access to the full set of Communication Manager ASAI features and capabilities for call control and handling.
• Commitment to open standards and platform, Avaya CT supports the CTI protocols used by most independent software vendors such as CVLAN, TSAPI, and JTAPI.
• Links the call information and call controls enabled by the Communication Manager systems with customer information in your databases enabling applications that differentiate one business from another.
• Easily integrated with Communication Manger, Avaya IR and Avaya Telephony products.
• Avaya CT also simplifies the infrastructure needed to support multiple call center applications written to different APIs.

Features at a Glance

• Support for Firewalls that use NAT (1.3)
• Firewall Support (1.2)
• Call control and routing and reporting